Within one year of purchase of A Dell Latitude D510 and 5 harddrives later,Dell agrees to an exchange of my system.Come to find out even with a 3 year warranty they will only exchange for a refurbished system. After a while with no computer and calls of no one knowing anything,I get upset and after calling and being sent from dept to dept. I finally got to talk to someone who could tell me something.Her response to my query, Where was my computer?was that she would keep in touch with me over the months it could take to get my computer back. The reason-I had to wait till another broken Latitude D510 came in and was refurbished to send to me.In return I sent them my broken machine to be refurbished and sent out to some other unexpecting SUCKER!!!