SunRocket Complaint - Crummy Service from top to bottom. - VoIP
VoIP - Complaint
Like previous reviewer Welldog I have waited nearly a year to have my number transfer from Verizon. They would initiate the transfer (which they say takes 45 days) then they would cancel it while you think it's going to transfer at any moment. I kept detailed notes of every call to their customer service. It's a joke. The "highest" supervisor you can speak with is a "Tier 1" supervisor, no one any higher up the ladder takes calls from their customers, according to Matt, the Tier 1 Supervisor I spoke to. Promises of call backs were broken on several occasions. In some cases I spoke to the same person about the same issue 6 months apart! Letters to the company were ignored. I was promised by a Supervisor "Brian Welsh" that, once the number transfer went through to call back for the appropriate months credit. I called tonight: one half months credit (new policy)! AND, I'm told that Brian Welsh is no longer a supervisor.
It took ten months for the transfer to go through. Do NOT sign up with them. They are in the apology business. If you want the pay for apologies, they're your guys. As for me, I'm out $200. I do plan on taking them to Small Claims Court.
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