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SunRocket Complaint - Crummy Service from top to bottom. - VoIP
VoIP - Complaint
Like previous reviewer Welldog I have waited nearly a year to have my number transfer from Verizon. They would initiate the transfer (which they say takes 45 days) then they would cancel it while you think it's going to transfer at any moment. I kept detailed notes of every call to their customer service. It's a joke. The "highest" supervisor you can speak with is a "Tier 1" supervisor, no one any higher up the ladder takes calls from their customers, according to Matt, the Tier 1 Supervisor I spoke to. Promises of call backs were broken on several occasions. In some cases I spoke to the same person about the same issue 6 months apart! Letters to the company were ignored. I was promised by a Supervisor "Brian Welsh" that, once the number transfer went through to call back for the appropriate months credit. I called tonight: one half months credit (new policy)! AND, I'm told that Brian Welsh is no longer a supervisor.
It took ten months for the transfer to go through. Do NOT sign up with them. They are in the apology business. If you want the pay for apologies, they're your guys. As for me, I'm out $200. I do plan on taking them to Small Claims Court.
It took ten months for the transfer to go through. Do NOT sign up with them. They are in the apology business. If you want the pay for apologies, they're your guys. As for me, I'm out $200. I do plan on taking them to Small Claims Court.
Comments:
Posted by ghostbuster on 2007-06-19:
Imbeciles from top to bottom - Talking about yourself when you say that?
Posted by heaven17 on 2007-06-20:
Just an observance, but it's probably a good idea to leave out the insults. Granted, you're upset and maybe they haven't handled the situation very well, but calling them 'imbeciles' (and anything else of a similar nature) is kind of juvenile.
Posted by rhondam718732 on 2007-06-21:
Good god...this person waited for 10 mths to transfer a #...what else do you call the people involved who couldn't handle the transfer and broke promises of calling back? I think "imbeciles" is being nice and many posters have called people far worse. I don't know about you guys, but I, like the poster dont have time to call a company for 10 mths straight to get them to do something they say they do in 45 days (which sounds long too) and then argue about credits.
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