Audi West Houston Complaint - Audi West Houston - Customer Service
HOUSTON, TEXAS -- I bought a used Audi with no warranty - my first mistake. I hadn't had it for a year before several warning lights came on. The day I took my car to Audi West Houston, I noticed a 2" space where the back glass was detached from the convertible top. I spoke with the service rep who ASSURED me that the car would be kept in a dry place.
I needed a new control unit ($1,000) which I gladly paid for. There were a few other issues that they did not want to fix until I put more miles on the car. I went to pick it up 3 weeks after I dropped it off. When I got there, the car was sitting in the pouring rain with a piece of duct tape hanging where the opening was on the top. The dash lights did not work and after driving to a gas station on nearly empty, I realized they removed the button for my fuel door. I couldn't access the gas tank so I drove the car back to Audi where they gave me a loaner car (which they later threw in my face).
The service dept. told me that in order for my dash lights to come on, I would need to pay $600. I was upset that they'd left my car in the rain knowing that it had a leak. When I spoke to the service manager, he yelled at me and interrupted me several times claiming it was my fault that I brought a car with a leak in the top to them. After I told him I was assured the car would be kept dry, he said that his guys would never say that. He insisted that it was "my fault" for bringing it in with a leak. He was incredibly disrespectful to me and would only give me his manager's name after much prodding.
My dash lights then magically started working. I went to pick up my car. It was outside...again. The tank was completely empty. My turbo was out. My check engine light was on. My cd changer doesn't work.
I contacted an Audi Customer Care Advocate who communicated my concerns to the dealership. The complaint went directly to the service manager who decided to exercise his right to refuse service to anyone. So now I have a car in much worse condition than it was in. I have been yelled at and disrespected repeatedly and since the dealership is independently owned, Audi corporate offices will do nothing about it. I am more upset about the way I was treated than the sloppy workmanship and would happily settle for an apology, but now I am forced to go to the BBB and utilize every other outlet to voice my distaste for this dealership. Hopefully, I will prevent someone from experiencing the same as I did.
Please think twice before purchasing an Audi; especially from Audi West Houston.