United Airlines Complaint - Overbooking is standard operating procedure at UAL
I normally choose Southwest Airlines for travel
because I basically know what I’m buying. For an
unknown reason SW has quit booking reservations from Tulsa to Boise although the flights are still
So I chose to book with United instead.
What a nightmare! I have never dealt with so many
apathetic individuals in one company in my life.
They oversold my flight, bumped me, stranded me in Denver, & let 7 planes to my destination take off without me. A gate agent actually walked away when I asked if I was getting on the 6th flight and when she returned 10 minutes later told me she had already answered my question when she had said “I just got here” then walked away again.
They’re ignoring my emails requesting compensation for UAL deliberately selling my reserved seat to someone else. At one point I was 45th on the standby list for three days worth of overbooked flights and there were people lower on the
list (they actually resevered me a seat on a flight to Boise that flew after my return flight on United).
I did everything I was supposed to: reserved my
seat, paid, got to the airport and gate on time, yet UAL ignores all that and flies me when they want to and strands me for 27 hours in a place where a sticky bun costs $4.00 and a Coke $2.50, all the while carrying my 40 pounds of luggage, 'cause you can't set it down or the Homeland Security agent comes.
When I got to Boise, I saw another scowling face and asked if he'd flown United. He said "of course". Never fly United.
Attitude is indicitive of why UAL is such a sorry
airline. I've seen minimum wage workers in convenience stores worth more than most of UAL's employees combined.
I recently spoke with a UAL pilot at a funeral who confirmed that United routinely sells 5-10 more seats per flight than are available.
I spent 10 bucks for a domain... http://unitedairsucks.com/
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