Nikon Complaint - Warranty issue. - Coolpix L6
MELVILLE, NEW YORK -- I purchased a Nikon Coolpix L6 in January. In May, while I was taking pictures, the camera suddenly quit working and I subsequently lost all of the pictures from my vacation. I returned the camera to their service department, assuming they would repair or replace it under their warranty. The camera was returned to me marked BEYOND REPAIR and the "technician" had indicated that the damage was caused by interior water damage which he states is not covered by the warranty. I called their service department (1-800-645-6678) and explained that internal moisture damage was impossible as I have never had the camera in an environment where moisture could have gotten into the camera, and damaged it, and that I also keep it in a waterproof plastic bag and in my computer case. The service person stated they have no pictures of the damage, only that their service technicians typically open the camera and, if they see any indication of moisture damage, close the camera and return it to the consumer and deny warranty coverage. No amount of explanation that I had never had the camera exposed to moisture would reverse her decision even though there is no indication in their records, or to the camera, that there is any "Water damage". I'm extremely frustrated with Nikon and wish there was some way that I could require them to honor their warranty and replace their defective camera.