Continental Airlines Complaint - Uncomfortable First Class Seating
SEATTLE, WASHINGTON -- On June 17th, I boarded Continental flight 1457 from Cleveland to Seattle. The flight duration was 4 hours and 25 minutes. I had purchased with miles and cash a first class ticket. The aircraft type was a Boeing 737/800 series. My seat was 5B, which is the last row in first class. Every seat in first class was taken. Once in the air, I attempted to recline my first class seat, but realized quickly that the seat didn't recline all the way, inhibited by the wall (bulkhead) directly behind my seat. I brought this to the attention of the first class flight attendant. She told me that this row (5) didn't used to be there, but they had been added at some recent date, (date unknown). However, every other seat in first class appeared to full recline fully, with the exception of seat 5A to my left, which also did not recline more than 2 to 3 inches.
In the course of the 4 hour and 25 minute flight, my back started to ache terribly. I was forced to get up to seek relief and stand in the aisle for about an hour. I asked the flight attendant for aspirin pain reliever medication. Upon my arrival in Seattle, I got my baggage and departed the airport for home. The next morning, my back was terribly sore and ached badly. I decided to wait a few days to see if my back would return to normal - it did not.
On Wednesday June 20th, I called Continental Airlines (1-800-wecare2), and instead of having someone who would listen to my story with a sympathetic ear, I was treated coldly and matter of factly. After I explained my situation, the man on the other end started to explain things that didn't make sense to me. And when I started to speak to correct this man of what he thought had occurred, I was told by him to stop, and to let him explain. I then corrected him as to what he had thought had occurred. He then put a Continental employee (Miss Lane - located in Houston). She was unsympathetic to my story, and kept asking me what I wanted in the course of the conversation, and then offered me 3,000 miles to be added to my account. Hardly the compensation that I wanted to hear. I told her that I may have to see a chiropractor, and if that was the case I would seek a personal injury lawyer due to the cost associated with having to go to a chiropractor. She then told me to contact risk management at Continental Airlines, and to give them incident number 331-3066.
To close, Continental Airlines appears to want to listen to comments and or complaints and make changes and improvements to the system, but when communicating with them, they appear cold and uncaring. I feel that the 3,000 miles offered to me as compensation were a slap in my face. If this is the way Continental Airlines treats its customers, then they are bound to fail over time as a reputable airline carrier.
I do not know the outcome of my situation, but I may have been sustained a back injury in the process.
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