Capital One Complaint - Fraud Policy
PROVIDENCE, RHODE ISLAND -- While my wife and I were in another state from 12/20/06 until 12/30/06 one of my credit cards was used multiple times by unauthorized individual(s) for a total sum of $727.01. I had apparently left it near my computer, as I manage all my accounts online. I found out that a party was held, by a live in close relative, contrary to my specific instructions that there was to be no one invited in until we returned home. Two credit cards were apparently taken from their storage place. Our relative totally denies any knowledge nor participation in what I think is credit card fraud, and knows of none of the party guests who have any knowledge. In eight days charges of $27.01, $100.00, $200.00, $200.00, $100.00 and $100.00 were fraudently charged, at six different gas stations with the stolen card for a total of $721.01.
Upon returning home, and checking my bills, I discovered these unauthouized uses, and immediately called Capital One to report same.
After six or so months, dealing with their fraud unit, and visiting all outlets where my card was used, my help to then was deemed nil, seeing that all outlets say that their serveillance tapes are only on a 24 hour loop, and would not help me.
Capital One now maintains that because the card was stolen from my home when a relative was there, they do not consider it a fraud issue. They call it a domestic issue, and charged back to me the total of $721.01. I contend that the only thing domestic about it is that it was stolen from my domicile.
So much for their much advertised fraud guarantee protection. Just a matter of who gets to determine the definition of the word fraud.
Bottom line....I'm being charged $721.01 by a company whose advertising promises I believed.
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