Alienware Complaint - NEVER BUY FROM ALIENWARE

Review by Pissed0ff on 2007-06-20
I bought an Alienware computer. I paid $3400 for it and an extended warrantee. The computer crashed every time I tried to play a modern game on it. I started working with the support people to fix this problem.

The support literally knows nothing about computers. After several times sending parts back and forth I eventually gave up on them fixing it. Sadly it meant that I had to just eat the $3400 and buy another computer. I was sickened, but felt that this was my only recourse.

The insult to injury came 2 days after I returned my last part. To facilitate warrantee exchanges, Alienware requires a credit card number before they will send a part. The last part I sent then, I called to confirm that they had received the part (something I always do when shipping items). They confirmed that they did. 2 Days later, they charged my card for the part.

I called them and they again confirmed they had received the part, and that they owed me the money. Almost 4 months later they still have not returned the money to me. I call almost daily now and keep getting told that they will have an answer as to how they plan on getting me this money in 24 hours… This has been going on since March 1, 2007.

I have been keeping logs now every time I call them, in the event that I may file a lawsuit against them. I have also found out that Alienware makes this route very difficult in that they refuse to give out any contact information as to the proper place to send legal documents.

I strongly urge anyone thinking of buying a computer: DO NOT BUY FROM ALIENWARE YOU WILL REGRET IT!!!!!
Comments:3 Replies - Latest reply on 2007-06-21
Posted by MRM on 2007-06-20:
$3400 for a computer... GOOD GOOGLY MOOGLY!
What Windows version were you running? If you were running Vista, not all games are compatible with Vista. And make sure that your graphic drivers are up-to-date and that there are nothing running in the background such as anti-virus or spyware programs as they can interrupt your gaming. I hope these tips help. Toodles...
Posted by Anonymous on 2007-06-20:
About 2 years ago Alienware was purchased by Dell. Do I have to explain further?
Posted by poppapia on 2007-06-21:
It I spend this amount of money on a computer, it had better clean the house, cook my dinner, and mow my lawn. What were you thinking when you made the decision to spend this amount of money on a computer? I don't think you'll get too much sympathy on this site.

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