Ashley Furniture Complaint - Chair is Junk
GRAPEVINE, TEXAS -- My wife surprised me with a New Recliner for Christmas. We looked for a chair that was long enough for me to recline in. I purchased a Cosmo Recliner from Ashley Furniture Homestore in Grapevine TX. We ordered the chair from a showroom model and it took a month for the chair to arrive. When the chair arrived at my house I was disappointed that it didn't sit like the one in the showroom. 1. The padding was different and it was the most uncomfortable chair I had ever sat in. 2. No spot resistant spray as promised. 3. The chair didn't arrive till January (we were told this) 4. On June 3rd the rivot that holds the mechanism together broke.
I called CS and was told that a tech couldn't come till June 14th to just look at the chair and if what I said was wrong was wrong, it would take another 2 weeks to get the replacement mechanism from the warehouse. I was not happy. I talked to a CS rep, a CS supervisor, and a CS Manager. All of them told me the same thing. I said I am not going to wait 2 week for you to then tell me it will be 2 weeks later before I can get my chair fix.
Finally I called the owner of the franchise and he called me back and arranged for the tech to come on the 7th of June. So now that they came earlier, the part will take 1 month instead of 2 weeks. They got their month anyway you look at it. Well I put a bolt in the chair so I could use it till they get her, now the chair mechanism is bent complete and they will not put a better mechanism in it. They also have a NO RETURN POLICY. So I am stuck with a piece-of-crap chair that will probably break again in 5 months and there is nothing I can do about it.
I will NEVER buy Ashley JUNK again and please don't you do it either.
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