IKEA Houston Complaint - Substandard product
HOUSTON, TEXAS -- I purchased a $1000.00 leather couch at Ikea in Houston,and within a month there was a noticeable and permanent migration of the padding material in the seat cushions. Which leads me to believe that either insufficient material was place within, or the material used was of poor quality. I eventually contacted Ikea's Customer Service Manager and their "expert independent builder and assembling professional" diagnosed that it was a case of normal wear and tear. In fact he looked me straight in the face and said this is how a soft leather couch should feel. Their warranty clearly covers seat cushion filling, and if this is not a case of defective material / workmanship then I do not know what is. I have sent a certified letter to the Owner / Manager Mr. Harald Witt of the Houston IKEA store since April and I have yet to hear from him. In short I am stuck with an piece of trash which Ikea has passed of as a COUCH! Ouch!!!