MCI/Worldcom Complaint - Over payment - prision calls
TAMPA, FLORIDA -- My son has been in prison for about 5 years now in the Florida area. Since MCI has taken over my account from Verizon I feel that I am over paying for the collect calls that are coming in from my son. I make my payment on time when I receive the bill in the mail and also when I check my account online the balance that is due I go ahead and pay. I don't understand why my calls are being blocked and I am being charged about 300 dollars per month to talk to my son and he does not even call that much. Also I am very unhappy with the service that MCI has provided. I cannot quite understand why I can never get a manager on the phone to explain to me why my calls are constantly being blocked and they are stating to me that my account is over the limit. When it is always paid on time, you will see if you check my records. Because when I ask the representatives they can never explain it to me, they all ways tell me not to worry and that the account, but it is not fine when my son can not call me due to this issue.