Raymour and Flannigans Complaint - Awful service - Furniture

Review by aestre77 on 2007-06-21
MASSACHUSETTS -- Raymour and Flannigan took over an old local store. Before they took over however, we bought some furniture (put down a deposit) that we were told would be delivered in a month when we needed it. We were buying a leather living room set and an entertainment console, we were told the console was in stock and that the rest would be coming from NY. Close to the time of delivery I called to see if we could get the console earlier since we bought a new tv- (now it was Raymour and Flannigan) it was no longer in stock. So I cancelled from the order. I asked when the rest of the furniture was due in and we were told in a week. After this conversation the next week I got a letter in the mail saying that they had been contacting me and that the love seat was no longer available. I called them up and let them know that no one had called my house or any of the other phone numbers that R & F had. Then we were told that the love seat is still available. Then someone else called and said it wasn't available. Finally got a voice message to the sales person we dealt with and he called back and said that they didn't know what was available until the truck came in from New York. All this took place within a couple of weeks...we got another call from someone saying that it wasn't available. We were so fed up with the conflicting stories that we just wanted to cancel it. Went to the store to get our money back and we were told that they had to cut us a check even though we paid with a credit card. It was just an awful experience and I will never buy anything from there. I will also tell all my friends and anyone who will listen how bad the people are to deal with. Customer satisfaction is a big deal in today's day and age...

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