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Radisson Complaint - Bad Service / Rooms are bad - Stay in June 2007

Stay in June 2007 - Complaint
Review by jimmysingh on 2007-06-21
SAN JOSE, CALIFORNIA -- 1. Even after confirming room type over the phone on 2 prior occasions, at time of check-in was given a down graded / different room with the option to "pay extra" for an upgrade - very misleading and unethical

2. Cannot accommodate a $4 hub in the room for an extra internet connection

3. The lobby sofas are dirty and require a deep clean

4. No speaker phone in rooms

5. Don't disclose the fact that internet access is NOT wireless

6. No effort is made to accommodate reasonable guest request

7. The front office manager is great at arguing and stone walling

8. A $5 charge for a 16 inch LAN cable

9. Everything is a “convenient extra charge”

10. Require you to pay $10 for internet access in the lobby – another service with an “extra charge”

11. No "sleep number" bed available - "another extra charge"
Comments:
Posted by Anonymous on 2007-06-21:
Lidman can give you some ideas on where to stay next time your in San Jose. It does not sound like your going back to the Radisson.
Posted by Anonymous on 2007-06-21:
Yes I can and I will write a review on the place I am in right now when I get back. This place so far to me is a 5 star!
Posted by adzidek on 2007-06-22:
Jimmy, it sounds to me like you're really reaching with a lot of the things in your review. You come off as someone who's been spoiled all his life, especially the part about the sleep number bed. BTW, hubs are not $4, $5 for a LAN cable is pretty reasonable, and who cares about the lobby sofas?
Posted by rhondam718732 on 2007-06-22:
Adzidek... as a business traveller I agree with Jimmy. When you need internet access it becomes expensive and frustrating to have misinformation from a hotel. It's not about being spoiled but possibly about being able to work on a business trip and have reasonable requests considered and information provided be correct. Although the sleep number bed is a stretch I agree...
Posted by adzidek on 2007-06-22:
OK, I can see where you're coming from, but misinformation is a lot different than lack of information. If the hotel states that it has internet access in every room, I think it should be the guest's responsibility to verify if it's wireless or wired, and if wired, if more than one connection is available (i.e. hub).
Posted by Anonymous on 2007-06-22:
I gotta tell ya as a business traveler free wireless internet is a MUST. Its hard for me to see how any hotel would charge for internet access. Heck, our local McDonalds has free wi-fi.
Posted by adzidek on 2007-06-22:
They weren't charging, they just had regular wired not wireless.

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