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MBNA Complaint - False advertising - Worldpoints
Worldpoints - Complaint
When I signed up for MBNA's Worldpoints program, I was told that when I acquired a certain amount of points, I would receive a free round-trip ticket to wherever the amount of points would take me (i.e., 60,000 points to Greece, then free r/t ticket). When I called to redeem my points, I was told that they pay only a certain amount, and that I would be responsible for the rest. Not only was I on the phone for 1 hour being passed around from one department to another, but another hour arguing with a manager about what I had been informed. After I was given responses like "complimentary doesn't mean free" and "our staff would never tell you that," I was finally told that when MBNA was bought out by Bank of America, the points program changed, and that other customers had also been given incorrect information. I am still disputing to get credit for something I don't believe I should have to pay. I was told each time I called to check my points that I had a free round trip fare to my destination (Greece). This is false advertising, and I feel since I have spent over $80,000 on this credit card, this greedy company should reward me with the round trip fare I was promised. If you are a member of Worldpoints, beware because you are not receiving anything free. Your points only pay a certain amount, and then you are responsible for the rest. There are many other credit cards that will honor you with what they promised.
Comments:
Posted by Anonymous on 2007-06-22:
When BofA took over Worldpoints the entire program was changed. Advance notification was provided but as I was told by my bank manager very few people paid attention. He said there were many complaints of lost points once the change over took place.
Even though my credit card was not with MBNA, they did handle the processing. My bank notified me a couple of months in advance of the change to BofA. And knowing that BofA is not one I want to do any business with I cashed in my points before losing most of them.
Even though my credit card was not with MBNA, they did handle the processing. My bank notified me a couple of months in advance of the change to BofA. And knowing that BofA is not one I want to do any business with I cashed in my points before losing most of them.
Posted by adzidek on 2007-06-22:
You already paid twice over for that trip to Greece in interest on $80,000.
Posted by kpare23 on 2007-06-22:
I had called several times after the program changed to find out how many points I had, and also how the change affected me. I was told that I needed more points now in order to go to certain parts of Europe, but never told that my points only paid part of the trip. Believe me, I have asked many times if I have a free r/t ticket, and each time I was told yes. That's why I'm very upset about all this.
Posted by cadydid on 2007-06-22:
Trust me when I say you are not the only one that got screwed when BOA took over MBNA's credit card division. They changed the points on every reward program. Royal Caribbean's visa for instance.. it used to take 125,000 points for a free cruise for 2 to the Caribbean.. You used to be able to upgrade to a balcony by paying the difference. Now the free cruise is 150,000 points and if you want the balcony, it's 250,000.
Posted by voiceoff on 2007-07-22:
Jayd what if you were allergic to an antibiotic but that fact was buried in tiny print on your medical records? Would that be OK? Would you say the doctor was at fault who missed it and gave it t o you or the system that does not HIGHLIGHT it for the benefit of all patient? If we know human nature we should act accordingly.
Posted by Cruizzer on 2007-08-13:
I have a MBNA Royal Caribbean Visa points card also, and I lost my bookmark to the site where you can view your points. Does anyone know the website ??
Thanx!
Thanx!
Posted by Skye on 2007-08-13:
2,500 bonus points after your first qualifying transaction.
Earn 2 points for every $1 spent on qualifying Royal Caribbean purchases.
Earn 1 point for every $1 spent on all other purchases.
Redeem your points for onboard credits, stateroom upgrades, free cruise vacations and more.
Eearn up to 125,000 points per year.
Points earned are valid for 5 years.
I'm still looking for the points site.
Earn 2 points for every $1 spent on qualifying Royal Caribbean purchases.
Earn 1 point for every $1 spent on all other purchases.
Redeem your points for onboard credits, stateroom upgrades, free cruise vacations and more.
Eearn up to 125,000 points per year.
Points earned are valid for 5 years.
I'm still looking for the points site.
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