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Trane Complaint - Two year old air conditioner

Review by puddy pie on 2007-06-22
GREENSBORO, NORTH CAROLINA -- I moved two years ago into a new town home. This year just after the two year date, my air conditioner made a terrible noise. When I called Williamson & Co. who installed the air conditioner, they sent out a service person. They found the fan motor was in need of replacing. The part was under warranty, but the labor wasn't. I paid $174.00 to get a new fan motor installed into a two year old air conditioner. That seems very unfair to me, and if products aren't built to last longer than two years; are we all buying garbage for products?

Mr. Williamson suggested I visit the Trane website, but so far I haven't found a place to state my claim.
Comments:5 Replies - Latest reply on 2007-06-22
Posted by MRM on 2007-06-22:
Their motto is "Nothing can stop the Trane"... That's a bunch of phooey!
Posted by Anonymous on 2007-06-22:
Trane has an office in Greensboro. From their web site here is their info:

1915 North Church Street
P.O. Box 3587, 27415-3587
Greensboro, North Carolina USA 27405
Phone: 1.800.524.HVAC
Fax: 336.274.7487
Email: info@bradyservices.com
Service Fax: 336.378.0677

Jim Brady is the director of customer service
Posted by poppapia on 2007-06-22:
I had a Trane system several years ago, and would never have one again.
Posted by adzidek on 2007-06-22:
Giving warranty for parts but not labor on any HVAC system is pretty common, and to answer your question, yes, we are buying garbage. There are many companies out there that make tons of money on service, and it's in the interest if their bottom line to sell an inferior product. It ensures future service business. The consumer gets the shaft, once again.
Posted by poppapia on 2007-06-22:
Well said, adzidek.

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