RCN Informative - Be warned: RCN cable, internet and phone are TERRIBLE
CHICAGO, ILLINOIS -- I had the unfortunate opportunity to use RCN internet, cable and phone for this past year.
RCN Cable: During this past year, I was never able to watch a movie on demand. My weekly routine..I would select the movie and the system would freeze. Then I call RCN, wait at least 45 min to speak with someone. Finally, after waiting, the tech support would reset my cable box (I lose all my movies I had saved on DVR). After rebooting, still nothing works. I ask for a credit, they tell me that the "on demand" service is free, therefore no credit. Again, I did this weekly..I guess I thought (wished) sooner or later it would finally work.
RCN phone: They "accidently" cancelled my service today. (This actually prompted me to write this review). My wife works from home. We called RCN this morning. After waiting for 55 minutes, we finally spoke with someone. They don't know what the problem is. They want to send tech support here to see what the problem is. We asked for a credit, the Manager said she will credit us $1.55 for our troubles.
The good news..I cancelled the service today!
If you choose RCN, just remember....You were warned!