AT&T Mobility Complaint - Poor Customer Relations
We have had wireless service with this company for 5 years. For the first two years, our bill was incorrect every month and we would call to have things corrected (usually requiring adding credits on their part). In January of 2005, we noticed they had dropped our secondary line out of the Family Plan and were charging us roaming and "other charges". They were asked then to add the phone. The phone showed up on our statement as part of the plan, but on their computer, they continued to bill us roaming and "other charges".
They owe us in excess of $300 but will not credit or reimburse us the money as we did not dispute all claims within 100 days in writing.
Of course, they have us over a barrell because it's written in fine print somewhere, but they are unethical as they say it's the customer's responsibility to review the bill each month to "catch" their errors.