Macy*s Complaint - Billing
COLUMBUS, OHIO -- I opened a department store account with Macy*s to get a discount on my rather large purchase.(My biggest mistake in years!)
I was led to believe (B4 I opened the account) that I would be able to pay the bill right then and there. Well I had to go to another part of the store and use a check (not a debit card!) which I do not carry around. In this day and age who uses paper checks?
I do not shop often in the malls so returning was not likely. I registered with the website online several days later thinking I could get the info I needed for my bank to send an electronic payment. My account # is not listed online thus I could get the info I needed for my bank. I waited and waited and waited for a statement to appear in my mailbox; I'm still waiting 4 weeks later!!! The website shows my account balance with a due date that has passed! Remember I have yet to receive a statement, so I do not know my account # and cannot pay my bill without it!!
I called "customer service" (I used that term with my teeth gritted)and was told there is no balance due* so I will not receive a statement!
*Apparently they think the due date is 4 weeks in the future, thus no statement is sent for however long they choose. They do not send statements "until there is a balance due".
I do not feel that setting an arbitrary time to send me MY INFORMATION is fair. This reeks of setting someone up for late fees, service fees etc.
To add insult to injury I have received a Macy's VISA card!!! I do not want this card and never asked for this card, and am upset I now have TWO accounts to cancel! Of course the Macy*s VISA is a COMPLETELY different account #.
The website will allow payments if they can get your checking account #. Giving them more info is the last thing I want to do. This is why people use the bank to pay bills and not individual websites, only the bank has the info not everyone else.
I feel as if this is a way for making people forget about the balance for a while, send the statement later hoping they can get the extra late fees service fees etc by catching you unprepared