JP Morgan Chase bank Complaint - Chase-inefficient online and telephone customer service
FLINT, MICHIGAN -- Let me try to make it clear since it is a long story.
I downloaded some sort of software unconsciously(my fault) last year in August when I first started using Chase, and I later cancelled this service in April this year at their local branch, at that time the banker told me they would definitely stop charging me starting from May, and they charged me again in May, I therefore sent them message online to get the refund, they then refunded me without any apology.
Later I got charged again even though my account balance was still above the balance requirement. I was confused and Chase said even though I keep the balance, they would still autometically charge me online if I don't put more money into savings account-I was kind of surprised because I was not told about this when I opened the savings account in the bank. So I closed my savings account by calling their representative(as they recommended) for 3 times and finally, that Chase lady told me everyhting was set. However, this turned to be another problem, Chase kept charging me from the account I closed somehow, they told me please call since they couldn't do anything online, then I called and they told me they knew my account was already closed but it was their computer problem and I could go to local bank in person to get the refund, but I planned not to go as long as they stopped charging me from then on because after all that was not a big amount of money.
However I found I was charged more this week again, and this time Chase told me a different reason which was that they didn't even see my account was closed online, which was totally different from what their telephone representative said. Chase online just asked me to call again, without any explaination or apology-I mean I don't think it's my fault, after all I was the one who got the notice from Chase saying my account was already closed so I trusted them. I'm just wondering why Chase wants to use online system if it doesn't make any sense to them. I therefore emailed them saying I already called as you suggested 3 times and your representative told me it was all set a couple of weeks ago, now it's not a problem about closing my account-it's about why my closed account is still open. Today they emailed me back with non sense response again saying please call to close the account. I'll have to go to local Chase in person in case they may keep charging....