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Qwest Complaint - Qwest will steal your money - Dsl and Direct TV Bundle
Dsl and Direct TV Bundle - Complaint
Do not trust Qwest. They will take your money and procede to keep it taking it. My wife and I got Qwest DSL with the Direct TV bundle plan, and every bill we have got they have overcharged us! We had the basic Direct Tv, yet they kept charging us for over a hundred channels we didn't have. We had the basic Dsl, and they kept charging us for the higher packages. Each bill we got for a period of four months was higher and higher.
We called them upon each recieving each bill and they wouldn't even work with us - they kept avoiding the subject and trying to find clever ways to turn are attention elsewhere. After much pressing and waiting, we finally were able to talk to the manager, and we were promised that the overcharges would be dropped and they did apoligize for their mistake. YET, bill after bill, more charges occured for services we weren't even recieving. We kept calling, and kept getting the same shady responses. We had basic direct tv, for $30 a month and dsl for another $30 and the last bill we recieved was around $300 bucks for one month of service! Last bill was two hundred, and we payed it thinking we would get a credit added to our account. Boy, where we wrong!
We've recently disconnected our services, and my wife and I are thinking about contacting a lawyer as we suspect more bills will arrive charging us for services we don't even have considering how this company works. Taking this to the law shouldn't be a problem since we have all our reciepts providing proof and other evidence. Oh yeah, once they even called when we had absolutely no HBO and turned it on while we were on the phone to try to convince us that the HBO was a percentage of our charge! The are scamsters, liars, cheats, and greedy. They will try to take every red cent the can get from you. They treat you like you don't any better and try their damnest to decieve you. Stay away from Qwest! It's not worth it!
We called them upon each recieving each bill and they wouldn't even work with us - they kept avoiding the subject and trying to find clever ways to turn are attention elsewhere. After much pressing and waiting, we finally were able to talk to the manager, and we were promised that the overcharges would be dropped and they did apoligize for their mistake. YET, bill after bill, more charges occured for services we weren't even recieving. We kept calling, and kept getting the same shady responses. We had basic direct tv, for $30 a month and dsl for another $30 and the last bill we recieved was around $300 bucks for one month of service! Last bill was two hundred, and we payed it thinking we would get a credit added to our account. Boy, where we wrong!
We've recently disconnected our services, and my wife and I are thinking about contacting a lawyer as we suspect more bills will arrive charging us for services we don't even have considering how this company works. Taking this to the law shouldn't be a problem since we have all our reciepts providing proof and other evidence. Oh yeah, once they even called when we had absolutely no HBO and turned it on while we were on the phone to try to convince us that the HBO was a percentage of our charge! The are scamsters, liars, cheats, and greedy. They will try to take every red cent the can get from you. They treat you like you don't any better and try their damnest to decieve you. Stay away from Qwest! It's not worth it!
Comments:
Posted by Anonymous on 2007-06-23:
I don't understand why you paid the bill for $200 if you were having so much trouble with their billing. How could you expect them to credit your account when, as you say, they screwed up every single bill so far?
Posted by Starlord on 2007-06-23:
I agree wholeheartedly on the comments on Qwest. We put up with them from the moment US West sold the lines in Arizona to Qwest. Lousy service, impossible to deal with company, constantly told it would be years before we could get DSL (as it took years to get 911 service, even though we were charged on each phone bill for maintenance of the 911 system) Finally, they charged us $500 for a cell phone that never made or received a call. It was a relief to tell them to take their lines out of our house.
Posted by Anonymous on 2007-06-23:
There on a Quest.
Posted by Anonymous on 2007-06-23:
I also have Qwest and agree that they are one of the worst companies to do business with. If there is a question about the bill, I can call multiple times and I will always get a different answer. Unfortunately, I don't have any other choice, except Comcast, which in my opinion is worse.
Posted by Anonymous on 2007-06-24:
justcuz, not to be a smart a$$ but have you just tried turning off the TV? I did and found a whole new world a pretty nice one to.
Posted by Anonymous on 2007-06-24:
Lidman, I don't consider you to be a smart a** by any means. I use Qwest for landline phone service and internet, but I get your point. I don't watch much TV, there's only a handful of shows that I do watch and it's nice to catch the news in the mornings. I agree, there is a lot more to do with one's time then watch most of the drivel that's on the tube.
Posted by MizLiz on 2007-06-29:
Funny...I've never had any trouble with Qwest here in Washington state. I have two business lines, and everything's been fine. In fact, I just dropped Comcast phone and will be getting rid of Comcast Broadband for bundled phone & internet at half the price I'm paying now.
Posted by Ladderman on 2007-08-12:
Beware of what you are doing. You might get what you are paying for. You can talk down Comcast all you want, but all I saw was price. How do you know Quest is going to be as good? Worth the headache?
Posted by Ifly on 2008-09-05:
My Sister is having huge over-charges on her Qwest DSL / Direct TV bundle. She had initially confirmed with three different salespeople that charges would be $115 per month. Actual charges have ranged from $175 to $200!! Outrageous! Repeated calls have only dropped it to around $150. They don't even know what some of the charges are for, and keep passing the buck. Looks like quite the bait and switch routine.
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