Meineke Car Care Center Eastgate Complaint - Meineke - Total Rip Off
CINICINNATI, OHIO -- First..why do we go to such brand names to repair our car?
I think its because we expect honest, skilled workers will be put to work on our cars.
Also, we feel, they dont do try to exploit us.
Well..well..those were my assumptions, until visit to MEINEKE last week changed those perceptions.
I took my 98 Honda Civic to replace my front brakes at Meineke EastGate in Gleneste Withamswille Road, near Meijer Eastgate.
They replaced my front brake pads. The agreement was to put with Ceramic Brake pads. They also said rotors must be turned. I agreed to both of these. Pelase note that I dropped the car on a saturday morning at 9.30am. They said it will be a 45 min jobs once the parts arrived.
Parts to 2hr to arrive. But when opening the box, it was not a compatible brake pad. They ordered again. It came again after 2 hr. Again the same story. By this time it was nearly 1pm in afternoon. Then the service manager did some work looking at my old brake pads & ordered again. Luckily, this time the correct brake pad again.
The mechanic fixed the new brake pads & went for test drive. I heard from squeaking sound from my front brakes & I informed the Manager. He said it is quite normal and will go off in a day of driving.
So on Sunday, I plan to go to Indiana about 130 miles from Cincinnati & drove all the way to Indiana with my windows rolled up & music pumping out of my stereo.
I took a wrong exit at Indiana & I rolled down the windows to ask a Police officer the directions. Then the dreadful journey starts. I could hear major squeaking sound from my brakes & got really tensed.
I parked the car at a parking lot & took a cab to finish off for what I came for.
Then it being a Sunday no car repair shops were open & there was no help around. So I decided to drive my car back very slowly with hazard sign blinking all the way back from Indiana to Cincinnati at 30mph. It was a indeed a real tension drive back.
I reached safe & sound at around mid night. The very next Monday morning, I took the car to Meineke East Gate. This time another mechanic looked the car for 30 minutes & told the squeaking sound was from driver side front wheel & is due to a mistake in fixing dust shield by the previous mechanic.
So all fine now. But by Friday evening , same sound appears on Passenger side.
So I took the car on Saturday morning to same Meineke at 7.30am since their website said the open time as 7.30am. But on reaching the shop, I found that they open only at 8.00am. So I waited there & the manager with a new mechanic came at 8.05am.
That guy removed my brake & observed that the first mechanic has not turned the rotor correctly & hence the sound. So he turned the rotor again & put things back in. But still the sound was there. He then said to his manager that he needs more time & the sound may be from wheel bearing also. Then I grew suspicious on these guys & asked them to put things back. I asked Meineke Manager, whether are you a part of Mieneke chain. He said that he is not. Very strange as he had Mieneke Signboard sitting over his shop roof. So I left the Mieneke after a little argument with Manager when I asked for a refund of my money since its a shoddy work.
I went to Meineke Beechmont. The guys over there examined the car & made verdict that car needs new rotor & new brake pads. Also I noticed a near empty shop floor with no cars. So again I grew suspicious & asked them to put things back as it is.
I then drove straight to Midas Beechmont & asked them to check brakes. The mechanic over there listened to the sound & said he will fix the issue un 10 minutes & I will only need to pay labour for that. I agreed to that.
He lifted my car up, removed wheels & found that dust sheild was deliberately bend so that it will touch the rotor & make sound. It was a plot by the first meineke so that I will keep coming back to them.
He made the dust shield correct & put things back on. He also did not charge me anything. I was really impressed my MIDAS Beechmont.
So thats my story.
Can some one ensure that these two Mieneke employs certified technicians? On my three visits to Meineke, I never found a mechanic twice. I feel these guys are employing guys from street with no certifications.
Hence my complaint is for:
1) Quality of work by Meineke
2) Lack of trust & integrity in business transactions by Meineke
3) Unskilled techincians working on my car
4) Creating mental sufferings because of poor workmanship.
5) Trying to cheat
6) I want complete refund of the Brake work