Vein Solutions Complaint - Vein Removal - Free Vein Screening
STONEHAM, MASSACHUSETTS -- I was told about this company so I checked out their website. I saw a free screening offered. I know there would probably be a recomendation but I was open to hear it and had saved up some money to pay for treatments.
But I wanted to make an appointment for the screening and see what the place offered. I scheduled the first available appointment (7 months.. they are very busy). I was looking forward to it.
The building was clean but they had moved from one floor to another (didn't update their website). I was still on time for my appointment. The tanned older woman asked to see my insurance card so she could make a copy.
Sounds fine to me, I handed it over.
Then she told me there would be a co-pay. I was puzzled, I know my HMO charges a co-pay but I had made an appointment for a free evaluation.
She insisted that I pay the co-pay. I pointed out that the website even listed the free evaluation at http://www.veinsolutions.com/boston/free-screening.htm
She got a little snippy. So I said it just wasn't meant to be, and walked out. I made sure to email my HMO incase they tried to charge me. I also emailed the company to ask them to update their website to explain that a free evaluation isn't "free" if you have insurance.