Best Buy Complaint - Rude service after refusing extended warranty on Wii
CITY OF INDUSTRY, CALIFORNIA -- This morning, I tried my luck at the Best Buy in City of Industry to purchase a Nintendo Wii System. After given a number which guaranteed a system, I still have to stand in line for more than 2 hours before it was my turn to purchase the system. After selecting additional accessories, I was at the register ready to pay. As soon as I stepped in front of the register, the sales associate, named Desiree, started to push the extended warranty on me and would not give up, even after I expressed repeatedly that I am not interested. After the items were rung up and before I paid, she asked again. When I said no once more, she then volunteered the information that the Nintendo Wii is a very unreliable product, and many of the customers return them to the store. And if I had the extended warranty, I could have the system replaced for free. I again said no. After I paid, when she handed me the system, she let go of the system before I can hold on to the box. And yes, the system dropped to the floor. I was extremely upset, and she had the gall to tell me that “it was not my fault that you could not hold on to it!”. Yes, there were 4 other employees standing around and did nothing to curb her behavior! [FYI – the system was marked with my ticket number, and there was not another one to exchange.]
This is the last time I would buy anything from Best Buy! It is not a surprise that their sales figure are going down! With an employee like Desiree, who needs competitors! I would buy my electronics gear from Costco or Frys’ from now on. Stay away from Best Buy at City of Industry.