Time Warner Cable Complaint - Retards - phone/dsl
HOUSTON, TEXAS -- I don't even know where to start.. let me say this, i recieved time warner service a month ago and after a month my dsl and phone is out. i had a saturday appointment 8am to 12noon, no one showed up, i decided to call customer service around 100pm, the representative informed me that the technician called me at 807am and since i didn't answer the phone he went to his next order. i told the customer service rep. that was a lie because my caller id reads 938am meaning someone called me at 938am to confirm my appointment. they claim someone would come over in the next 60minutes. when the technican showed up i asked him about the lie and he told me that was his co-worker and not him. anyway the guy started doing his checks and informed me that who ever installed my equipment did not do it right and they also diabled my alarm. i almost passed out, and i was steamed after that because what give the technician the right to disalarm my alarm without my knowledge and for a whole month. i called the customer service people to complain but was disconnected. at this point i am steamed. my door bell rings and it is another timewarner rep. and he told me he was there to help the other rep. a hour pass and the two guys come to me and say, we fixed your phone but you need to make your mind up. i ask, what are you talking about, the techs, said," you can't have adt and phone service", i looked at the two clowns and said before timewarner i had att and adt, so what is the problem. the dumbies claimed the alarm is making the phone dead, i said if that
is the case. if the original installer disable my alarm a month ago and the phone just stop working a week ago, how is the alarm trigerring anything when it is disabled????? the two clowns just look at me for a couple of seconds, puzzled. i said hello can you answer the question. the next thing i knew they was driving off. phone is still broke and dsl. i called customer service an hour later and they supervisor said one of the clowns said they left my home because i did'nt want them to finish the job. he promise he would send somenone out on sunday between 800am and 100am, i told the guy i am busy and have plans. i waited like a fool until 100am and to myself these are idoits and they will never show. i was right they never showed in stead when i looked at my caller id timewarner called at 1138am. what ever, i will find me another phone,dsl, and cable because time warner switch their cable line up.