Carson City Toyota Informative - Dealer Stole our money

Review by shobit on 2007-06-25
CARSON CITY, NEVADA -- We visited Carson City Toyota to buy a SUV. The dealer did not have the color and model we wanted and the dealer told us that they would get us one in three weeks plus. We signed a purchase order on 06/05. The dealer wanted us to put a $ 1000 deposit as good faith. The sales person told us that they are going to hold the check and will not be cashed until they get us the car.

The check was cashed on 06/08/07 and my finances were messed up. I called the dealer on 6/8/07 and asked him to refund the money. He promised to mail me a check back as soon as the check clears the dealer account. I called him again on 06/11/07 and the dealer told me that I should have a check by Friday 06/15/07. I also told him that we are not buying the car from his dealership because he lied to us.

On 06/12 I get a call from the manager telling me that the car will be in his dealership on 06/15/07 and that I should pick up the car with the check. I told him that we are not buying the car from him anymore. He kept on calling me everyday. Finally I faxed him a letter telling him that we are not going to buy the car from him and that he should refund the money to us.
Comments:7 Replies - Latest reply on 2007-08-05
Posted by rhondam718732 on 2007-06-25:
I used to work at a Chrysler dealership (in college) and I think MAYBE 1 in 10 checks was actually held. Salespeople don't communicate that a check is to be held, finance guys decide they don't want to "hang" onto a check and checks get deposited. It can also be a "hostage" tactic. Regardless, I would NEVER in a million years give a dealership a deposit I A. wasn't expecting to be chased and B. didn't have in writing was 100% refundable ASAP if I didn't buy the car. You are entitled to the $ back but it will be a runaround. Send a certified letter and request the $. MOST dealerships do payroll right on their premises and can easily cut you a check asap.
Posted by S. on 2007-06-25:
That's rotten! I don't live anywhere near the area but if I did, I certainly wouldn't go to that dealership. Good luck in the return of your $$.
Posted by poppapia on 2007-06-25:
I agree with rhondam, but it will take some work on your part since you signed a purchase agreement. Legally, the dealership can hold you to this contract, so good luck.
Posted by Anonymous on 2007-06-25:
Now here's the pot calling the kettel black:

From JayD

I am tired of you belittling me! It is fine you disagree with me, but your comments to me tells me you are ignorant and you have no idea what the hell you are talking about .. You agree with every post and that the consumer is always right. Well, bozo, they are not .. Most consumers are stupid, like you, and have no idea what they are getting themselves into.
Posted by getitdone on 2007-06-25:
the dealer gets to pay the car off as well. they hardley ever pay up front.
Posted by Aerocave on 2007-07-09:
If you purchase a house, would you expect the realtor to "hold" your check? A dealership needs a commitment from the customer...as some customers think nothing of telling a dealership that they will buy the car, only to keep shopping around for "a better deal" and then cancelling the deal with the other dealer. Do you take checks to a bank and ask the teller to "deposit these, but do not cash them?"
Come on!
Posted by gprimr1 on 2007-08-05:
Always make your deposits on credit cards. Lawyers will fight for you if you need it.

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