Staples Complaint - Horrid customer service
DUARTE, CALIFORNIA -- First I phoned to store to see if I can use a coupon on my order and I was put on hold for 30 minutes and still nobody picked up. I gave up and placed the order online, and it was ready pretty quickly. But when I went to pick it up, I was stuck waiting for 20 minutes before I was even acknowledged while she was helping another unsatisfied customer. Anyway, it took her another 10 minutes to actually find my order and gave me a wrong box!! that I returned to her because i found out I was also missing NINE copies of the ten i asked for on the order. The next day I placed another order, expecting this mediocre service but it got WORSE. my order was completed but i was never notified, and when I called, the rep sounded half asleep and apathetic. I went to the store the next day, and was yet again, stuck waiting and it took another 10 minutes for another rep to find my order that she "couldnt find" until I asked her to look again. I counted my order this time, but two of the files were stapled together (i asked for every file to be separate!) the rep said she couldnt take out the staples and I have to do it myself. This morning, when I was trying to re-staple my pages together and my discovery drove me to write this review. They DUPLICATED a copy, the one i couldnt even tell was wrong because it was stapled incorrectly.
Now I'm just going to print the missing one myself, so sick and tired of dealing with these people.