Mark GMC Informative - Most Horrendous Customer Service
YONKERS, NEW YORK -- I have had my 2004 GMC Envoy XL(still under warranty) at this dealship for the past 6 days. It was brought in with initial reports of transmission failure. The vehicle has less than 25,000 miles on it. After 3 days of sitting at the shop, I was informed that nothing wrong could be found with the car. Ater much convincing for the service department to keep the car, I found out on day 6 that the vehicle has a major transmission problem and it would approximately 4 additional days to repair! When asked to give a definitive answer on how long it would take for my car to be ready, I discovered that the transmission had not even been dismantled yet! I even complained to GMC in Detroit to little avail. I will never purchase a GM vehicle again. This is our seond incident with GMC Envoys, the first vehicle being "taken care of" by GMC so as not to face a lemon law dispute. The product we purchased is awful and the service is horrendous.