Southwest Airlines Complaint - Southwest Airlines SUCKS! They ruined my vacation!
On April 17, 2007, I purchased 3 sets of airline tickets from Southwest Airlines for my family of four (two adults & two children). Ticket #1: RSW (Fort Myers, FL) – SAN (San Diego, CA) on June, 10, 2007; Ticket #2: SJC (San Jose, CA) – RSW on June 24, 2007; Ticket #3: RSW – MDW (Chicago, IL) depart Aug 7, 2007, return Aug. 15, 2007.
I booked all tickets on the internet at the lowest fare available. The day before flight #1, I contacted SW by phone when I was unable to print boarding passes. I was told we were probably selected for security reasons or age verification. Not happy with this answer, I called back again and spoke to a supervisor (Marco) and was told that I had booked flights #1 & #2 as senior fares and would have to pay $1,200 more for these two flights. Later he lowered it to about $660. No higher level management was available until the day after my flight was scheduled to leave. Marco told me I could talk to a manager at the airport.
I was surprised when we checked in the following morning and there was no mention of security or age verification issues. Our family was given boarding passes for both legs of our trip. After a lengthy layover in Chicago, we were denied boarding and waited for a supervisor while they let our plane and luggage leave for San Diego. They intentionally trapped us 1,400 miles from home to extort more money from us.
To prevent a similar nightmare on the return, I contacted SW again several days before flight #2. This time I ‘tipped them off’ to the same situation and they immediately demanded another $330. As I felt this was unacceptable extortion a few days before my flight I decided to try the airport again. Check was OK, but I was paged at the gate and told my boarding passes had been cancelled and my luggage was loaded and I wouldn’t be going until I paid $330 more.
All four tickets on Flight #3 are booked as ‘Adult Internet Special’. I now concerned what they might say about my kids flying for the adult fare…. Is more extortion in my future?
My numerous lengthy phone calls (mostly on hold) clearly left me with a clear sense of the misdirected, greedy and vindictive corporate culture that Southwest Airlines breads!
I am looking for an airline attorney and am planning on filing a complaint with the FAA and American Express.