talk america Complaint - - long distance
2704 Alternate 19
Palm Harbor Florida 34683-2639
To Whom It May Concern,
My mother had signed up numerous friends and family to your telephone long distance company and therefore earned $25.00 in long distance. She called and requested a $25.00 long distance calling card to send to her daughter.
Upon receiving the card she, she sent it on to her daughter who in turned used the card to make about eight long distance calls and assumed the card was about done. She disposed of the card in the trash receptacle at the phone booth.
My mother received her bill and discovered that four different people from the town in which my sister resides had proceeded to use the card to make long distance calls fraudulently.
My mother contacted Talk America immediately and the card was cancelled and the $70.00 in calls for her next months bill were taken off of the billing statement. Talk America is still holding her responsible for the fraudulent calls made for the billing statement of 5/25/02?
All of this began due to an incorrect card being mailed to my Mother, she requested a $25.00 long distance calling card, not an open ended calling card that had an actual PIN written on the card itself? I have personally never heard of any kind of card having an actual PIN printed on the card itself? Consumers are constantly reminded to never put a PIN on any kind of card that they carry so why would a company put the actual PIN on the card itself?
My mother , myself, and my brother contacted Talk America numerous times and were treated very poorly. My mother finally was told to send a copy of the police report to Talk America and it would be taken care of. I traveled to the town in which the police report had been filed and requested a copy. I then faxed the report to Talk America and after approximately a week, my mother was told it was a “family issue” and the calls were not going to be taken off of her bill?
My mother has paid her balance of this bill and is refusing to pay for the calls that were made fraudulently. My mother has the actual letter she sent my sister along with the postmarked envelope, which stipulates that the card is worth $25.00 in long distance. That was what she requested and that is what she thought she had received?
To this day, my mother still has not received any kind of credit for the $25.00 she earned? I don’t understand how a company can get away with something like this and cause so many problems over a $25.00 credit that still ultimately has not yet been received?