Party USA Complaint - HORRIBLE CUSTOMER SERVICE!

Review by Nanners2005 on 2007-06-25
LANSING, MICHIGAN -- I was in the lansing, Mi store on Saturday June 23rd. I purchased a card, birthday candles, and a dozen helium balloons for a party. Now it is summer, so the party was outdoors. One of the balloons popped while I was in the store so they refilled another one. Once I left, another one popped when I got into the car. I got home within 10 minutes and in less than 1 hour, five more popped. The party hadnt even started so I was quite irritated after paying around $10 for balloons. I went back into the store on Monday to explain what had happened to the manager and see why this could have happened. I told her that I we have at least one or two parties a year. We have had balloons outdoor quite a few times. She told me that it was because of the heat, so I told her I would have appreciated if they would have told me that before I bought them with knowing that the party was outdoors. She said that there was nothing they could have said. This supervisor was pretty rude when all I was trying to tell her was to just suggest that they arent good in heat to other customers so they dont have this problem again. I was stunned with how she treated me because they ladies before were very curtious. I am very unhappy with the customer service that we received and will probably not be shopping with Party USA anymore for all of our parties due to how I was treated.
Comments:11 Replies - Latest reply on 2007-06-26
Posted by rhondam718732 on 2007-06-25:
TYPICAL service that most stores are turning to. NO-SERVICE. It doesn't take much to train employees or for them to use common sense to advise customers about specific balloons and the conditions they can/can't survive in. It's scarry that retail workers are using less and less common sense and are getting more rude. Thank God I was raised with good work ethics and I will be damned if I don't pass them on to my kids.
Posted by Anonymous on 2007-06-25:
I agree with rhondam
Posted by heaven17 on 2007-06-25:
Perhaps I'm in the minority here, but, as a sales person, I wouldn't think to ask a customer what sort of conditions under which the balloons might be used. How were they supposed to know the balloons would be used outdoors? I'd think that it would be common sense, really. Heat + balloons = POW.
Right?
Posted by Skye on 2007-06-25:
Your best bet would of been mylar ballons. They last through anything. I still have some from a party over 2 years ago, still up and floating.
Posted by Anonymous on 2007-06-25:
Wow!
Posted by Anonymous on 2007-06-25:
Skye, you told me they were something else?
Posted by Skye on 2007-06-25:
Lidman!! You are asking for it.

They are not "Trojan" brand balloons!!

Ha ha ha....smile honey.
Posted by rhondam718732 on 2007-06-26:
Why is it crazy to think that someone being paid to work at a specialty store can be trained to ask simple questions to customers so that the sale is a beneficial one for everyone?? So if I go to a shoe store should I not expect the salespeople to know about shoes and maybe even ask me questions to help me pick an appropriate pair? Or buying a TV I should not "bother" the salespeople or expect them to ask me where I am using the TV, what I want it for, etc? Retail people need to get off their butts and service customers and not expect customers to ask all the pertinent questions that they are being paid to inform us of. Yes I would think that heat + balloons = pop but I have seen many a balloons outside for parties and someone somewhere knew a secret to keeping them from popping. Maybe Party USA can let their employyes and customers in on it...
Posted by Anonymous on 2007-06-26:
Well maybe you were rude to her when you told her that they should have told customer's about the balloons bursting in heat. If this were the case I can see why she was defensive.
Posted by Anonymous on 2007-06-26:
rhondam - The manager was not trained with good work ethic's, you are right about that. I wonder if the OP was trained with good ethic's.
Posted by Ponie on 2007-06-26:
I was with the poster all the while simply 'assuming' they were mylar balloons. But if they were the flimsy, thin-skinned balloons, no sympathy. Even *I* know these things don't work too well in heat--especially considering the high temps we've had in MI the past 10 days or so.

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