Party USA Complaint - HORRIBLE CUSTOMER SERVICE!
LANSING, MICHIGAN -- I was in the lansing, Mi store on Saturday June 23rd. I purchased a card, birthday candles, and a dozen helium balloons for a party. Now it is summer, so the party was outdoors. One of the balloons popped while I was in the store so they refilled another one. Once I left, another one popped when I got into the car. I got home within 10 minutes and in less than 1 hour, five more popped. The party hadnt even started so I was quite irritated after paying around $10 for balloons. I went back into the store on Monday to explain what had happened to the manager and see why this could have happened. I told her that I we have at least one or two parties a year. We have had balloons outdoor quite a few times. She told me that it was because of the heat, so I told her I would have appreciated if they would have told me that before I bought them with knowing that the party was outdoors. She said that there was nothing they could have said. This supervisor was pretty rude when all I was trying to tell her was to just suggest that they arent good in heat to other customers so they dont have this problem again. I was stunned with how she treated me because they ladies before were very curtious. I am very unhappy with the customer service that we received and will probably not be shopping with Party USA anymore for all of our parties due to how I was treated.