RCA/Thomson Inc. Informative - Bad Product and Customer Service
CALIFORNIA -- You be the judge and I hope you read this Before you purchase RCA. We bought a 50: HDYV DLP in March of 2006, by May of 2007 it started making funny noises. In October we were told by the customer service department to replace the bulb, which we did. Didn't fix the problem. In November the authorized service center came and took the set to his shop. By January the set was deemed non-repairable. We were promised a replacement TV and are still waiting, it is now June 2007. Yes, that is right, over eight months and no resolution. And in all that time Thompson has only called us one time. Of course we have made countless calls them, at least once a week. Each time we are lied to and given another speech. The one phone call we received was in April telling me that when I sent them my receipt, they would complete the transfer of a replacement TV. Well, to date still no TV and another run around.
So, you be the judge would you buy RCA? Not if you are smart...
So, the end of the story - August, 10 months later we finally got a new TV. I had filed a report with the Better Business B. and RCA called me regarding my claim. The BBB did their job and I got some attention from RCA. They did replace my TV, but I am still stuck with an RCA.