Orbitz Complaint - Orbitz scams
I was looking for a flight ticket to fly my mother and brother in law from Poland to the U.S. This limited my choices. Orbitz just happened to be one of the view that would allow you to start with a non domestic flight. I found some great prices on the site. But for some reason every time I would click the ticket I wanted it would only take me to another screen with different priced tickets. I did this several times trying to get the first ticket I saw. I would refresh my search, see the great prices, click it, only to get another price screen at higher prices. After several attempts I realized the second page is the only page I can buy tickets from so I clicked on the cheapest ticket on that page which was 200$ more and decided to call to order. Big mistake! I wanted to call so if I had any questions they could be clarified then and there. Well apparently Orbitz is ran in India. An man with a very strong accent took my order which was a very long and agonizing process as several times he would mess up or even misunderstand me. Every letter we would have to choose a name for exp: A for Apple. Sometimes they would use completely weird words for letters such as P for Papa (but remember with an accent) and we dont say papa from where I am. P for Parrot ( which sounded like they said D for Derrick. P also was confused for B. Anyways, after 20-30 minutes we were checking the names to make sure they were correct. The last name was supposed to be Janik on both flyers. As he was reading off the second one I noticed he said Janic. I said no, no, "K" as it Kite. He said sorry and we were laughing at this point because of all the confusion. He repeated it back and it was fine. I waited 24 hours and finally got the tickets in the email. He did not change the first name. It was Janic. Which I don’t know how he made that mistake in the first place as the letter C doesn’t sound anything like the letter K. It was obviously a phonetic problem on his part being from a different country. I know I could not misspell my last name as I read it out to him J-A-N-I-K. No way I would spell out J-A-N-I-C. So not panicking at this point as it was a problem on their part I called the company. They said they changed it and I would just have to call American Airlines to make sure it was changed in 24 hours. I waited, I called. AA told me that it could be a big problem and they cannot fix the name on the ticket, Orbitz would have to. I called Orbitz and they said they cant change the name on the ticket. I was very angry at this point because they were telling me I am going to have to cancel the ticket and pay the fee and get a new one. I couldn’t believe it. I definitely felt ripped off at this point. I asked to speak to a manager and got through. Finally it was someone who spoke good English. I thought "She will understand me and my situation" Wrong. She was very unsympathetic. She said that it was my fault and that i should have noticed the error on the phone. She also denied the problem that the Indians I spoke to dont speak english well and it must be my connection. She did however say that she can waive the cancellation fee even though its been after 24 hours. (I think this in itself is a big scam as you have to wait 24 hours to recieve the tickets). She said I have till 8 pm to decide. Meanwhile Im thinking if my ticket went up 50$ in the hour I was looking for one the first time, how much is it now. I was not satisfied. After calling my husband and sister in law I decided I had no choice but to cancel. I called again and wanted to speak to a manager again about the problem. I was hoping to speak to someone more sympathetic. I was transferred to international sales and then when I asked for the manager I was hung up on. Grrr! Again I called and this time I was put through to a manager. She seemed more sympathetic and at least agreed that it had to have been a mistake on the reps part as the letter C and K when spelled out do not sound alike and that the rep should have seen that the two names Janic and Janik should have been noticed. She left to speak with her manager and said that she would cancel the ticket but she could only give me a 50$ certificate towards the next purchase from orbitz. She said it would be emailed to me in 24 hours. Its been 2 weeks or so since that call. I haven’t received anything. Do I want to call back? Its not worth it. I think Orbitz sucks to say the least. And now I am truly interested in joining the millions who refuse to support businesses that work abroad.