Vonage Complaint - Vonage - Not Free - Vonage Not Free
LAPLACE, LOUISIANA -- When my husband and I first spoke to the people at Vonage about the phone service, I must admit that the people trained to "reel in" new customers are very nice and friendly. We were offered "2 months free" to try out their service as well as a "30 day trial period'. We were also promised we could "cancel anytime in this 30 day period" and it would cost us nothing. Well, after many months of contemplating if it would work to our favor, and calling the people there at Vonage to make sure we wrote down everything they told us correctly and questioning them on all they had offered us, we figured we would give it a try.(This was actually about a year later, when we finally decided to get Vonage). What did we have to loose anyway right? It was a "Money Back Guarantee". It seemed like a sweet deal, or so we thought.....
My husband and I went to Wal-mart and purchased the router that we needed for our Vonage phone service (which was $49.96 + tax). We brought it home, hooked it up, and called Vonage Tech Support from our cell phone. Again we were promised our "2 months free" and told once again that if we had any problems with the phone service, we could cancel any time with at no charge to us. The connection fee was $30.99 + tax.
At first we thought it was pretty cool that we could call anywhere in the U.S. for free as long as we wanted. What happened when we used the phone was that we could hear the other party fine, but they alway said we were "choppy" or "couldn't understand us". It was very aggravating, to say the least. It was like using a bad cell phone service in a bad area - all the time - with everyone we called.
After a few weeks of terrible service, we had enough. My husband called to cancel our service, and the people who had once been so friendly must have been in a different department because the ones we spoke to were extremely rude. As soon as it was known that we wanted to get rid of Vonage, they hung up on us. This hsppened 3 times. On the 4th time we asked to speak to a supervisor...on hold...then we were informed that we were required to pay a cancellation fee! Something we were promised we wouldn't have to pay if it was cancelled within the 30 day period. This cancellation fee was taken out of our checking account without our permission given to Vonage -WHILE MY HUSBAND WAS ON THE PHONE WITH THEM! Another $39.99 +tax. (Right now our bank is disputing this.)
So... in 2 weeks of our service with Vonage, they got over $130.00 of our money. That's just 2 weeks of service!! Now to get our old phone hooked back up, it is going to cost us another $39.95, and we have to wait for availability.
So Vonage claims "Best Buy". Not for us.
They also claim "Top Notch Audio". Wrong again.
"Great Support"? Well, if you consider hanging up on your customers great support.
Then there is the "Award Winning Quality". Well the quality all the way around is terrible. So they got it wrong any way you look at it.
So if you are interested in or thinking about swithching you current phone to Vonage, DON'T DO IT!
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