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Howard Johnson Hotel Complaint - Terrible service/quality

Review by preyou on 2002-06-17
SAN ANTONIO, TEXAS -- My family and I stayed at your San Antonio hotel on June 14 and June 15th. The experience was terrible, and we would have gone somewhere else if there would have been any other hotel avaliable with vacancies. The woman at the front desk was rude and was busy talking with her friend more so than helping me. We had been driving all day and we were tired. I tried to use a firm voice with her to maybe let her know that I was ready to get a room and go to sleep, along with my wife and 2 year old. She was still rude and disrespectful to me.

Later that night I went to get some ice, but the ice machine was broken, she said 'it's been that way for a long time'. So, I walked another 20 yards to the other ice machine, and it was out of ice. I went back to ask her what to do, she said that I could wait for about an hour and let the ice build back up, or go to the local store and buy some ice. I was outraged ans she did not care at all.

The A/C did not work, so it was very uncomfortable. Especially because we went to Sea world that day, and got a pretty good sun burn.

The swimming pool was inoperative. The filter system did not work properly. I used to repair pools, so I know when a pool is bad. I would not be surprised if someone got sick. The pool is a health hazard, and I plan on contacting the Texas State Regulatory Commssion so they can come out and take samples.

The free breakfast was a joke. Bym the time we got to the lobby, the food, coffee, doughnuts, etc...had already been consumed. Actually, I saw an employee eating the breakfast food while we was suppose to be sweeping up various messes.

To help keep me as a potential future customer, I would like the following:

I really don't plan to come back to any of your hotels, or affiliates, however, if you can make this right by refunding my money ($132.76). I've got the invoive. I'll drop the issue. Also, I just want you all to train your employees better. If you can do this, I will come back to your hotels.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
Comments:2 Replies - Latest reply on 2003-09-18
Posted by Anonymous on 2002-06-19:
You stayed two nights and you want your money back? Give me a break. Why would they care? You have stated you will never use them again.
Posted by Anonymous on 2003-09-18:
We had a similar experience at a Howard Johnson in New York. We will never ever stay there again. Employees were rude, rooms were awful. They were totally proficient in giving us the "royal run-around" everytime we requested our problems be resolved.

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