Sprint PCS Complaint - Battery Scam/Buy a new phone
A little over a year ago, I received via my SPRINT wireless phone a solicitous call urging me to upgrade my SPRINT phones for me and my wife. The phones, AUDIOVOX flip phone style would be shipped to me free, replace my existing phones and be an "upgrade" to the existing outdated ones we possessed - provided we extended our agreement with SPRINT for an additional 2 years.
Realizing our existing phones were a bit beat up and the batteries had some wear on them, I agreed and signed up for the phones and extension. Now, a little over a year into the contract, the "ion-lithium" batteries are growing weak and don't retain a charge. We both are on the phones a lot throughout the day, business related, problem solving and discussing the theory of relativity, etc.
Hence my decision to go to a SPRINT store today to purchase a NEW battery for both phones. I was immediately informed that my 1 and 1/2 year old AUDIOVOX flip-phone was "out of date" and that they don't stock batteries for them anymore. The salesman urged me to consider buying a NEW phone at the end of my contract which would save me money by not buying 120.00 worth of batteries for these OUTDATED phones - which by the way work great when the batteries are charged.
Being the savvy consumer and respected member of well over 100 TRUST votes here on M3C, I declined on their "generous" offer and briefly browsed the internet and found that I could easily get TWO batteries, shipping free for around 50 bucks!
Don't listen to the salespeople at Cell Phone stores. If your phone still works, there are many companies who will sell you replacement batteries on "outdated" phone models - enabling you to consider whether you need to "renew" your contract with whichever company you have ! -pwp