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Forest Lake Chrysler Dodge Jeep Informative - Service issues - Automobile service

Review by REM on 2007-06-26
FOREST LAKE, MINNESOTA -- In February I was offered an extended service contract for my 2005 Dodge Caravan. At that time I had 30,000 miles and the extended service contract would be good until 100,000 miles. While at the dealer ship on April 2,2007, I asked why I had not received my contract papers and was told the car had a salvage title and that Chrysler would not accept the extended service contract but another company would. This new company would require another $200.00 for a total of $2396.12. I gave the extra money and was given the contract info. On May 16, 2007, I brought my Dodge caravan to the dealer ship for 3 items.
1. Oil filter replacement.
2. An intermittent engine warning light.
3. Passenger left rear door not opening all the way from the buttons inside the car and will not close. All other doors work correctly.

After keeping the car overnight I was informed the extended warranty would not cover the engine warning light repair and a cable harness replacement for the door due to the salvage title. After several discussions at the dealership the car was not repaired and I received a check for the service contract. The following items were not returned to their original operation. The right rear passenger door
will not open from either button inside the car. The left rear passenger door does not move from either button inside the car. The tailgate will not open from the button inside the car but does open from the key fob.
Comments:3 Replies - Latest reply on 2007-06-26
Posted by MRM on 2007-06-26:
MRM has a 1988 Jeep Cherokee!
Posted by Anonymous on 2007-06-26:
I think "extended warranties" are a lot of hooey, especially on used autos.
Posted by rhondam718732 on 2007-06-26:
I get the frustration with the warranty issues, but if you didn't have the dealership complete the repairs, why are you complaining about those? Or were they supposed to and didn't? Also, did you know the title was for a salvaged car?

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