Ricoh Informative - Bad support - Symantec Customer Support
TAMPA, FLORIDA -- I bought Symantec Antivirus Corporate Edition software to install on my client's Win2003 server and to roll in out to 12 workstations. After receiving the license via email, I downloaded, from Symantec's website, SAV Corp ED ver 10.2 for Win2003/XP/Vista.
Symantec's support provided me with installation notes (n2006032313380648)which cannot be followed to the T---it is for antivirus and Firewall installation.
After running into initial installation problems, I called symantec Tech support. From when I called them till all the "screening to see if you have a tech support contract" was completed to when I got through to a Tech took 90-minutes. I have been sitting online with the India Support for more than 4-hours and we did not resolve the issue. The tech said I needed to download version 10.1.6 of the product (450-MB) and I did so.
Needless to say, after the 1-hour download and following their instructions, I am back to the "not working" point. I called them again today (06/26/07) and since; I picked up the phone, went through another screening process, getting to the Tech of yesterday, and the Tech trying to get a higher level of tech support person (and I am still waiting), they have waisted 100-minutes of my time.
This is VERY BAD SERVICE. I am at a loss with Symantec and want to give the product back to the supplier and may be I just go to Mcaffee.