U-Haul Complaint - This Company is Awful!
MADISON, WISCONSIN -- This company is so bad I don't know how they stay in business. June 16 I purchased a trailer hitch to be installed June 21. June 21 came and I was told it would have to be done the next day. June 22, same story. Same thing the next day, and the day after, and finally, on June 26, still with no trailer hitch, my husband called and cancelled. During this time I called the customer service number for U-Haul, waited 20 minutes only to have a "customer service" representative answer, then put me on hold for over an hour. I finally hung up, sent them an e-mail requesting a call. No call was ever received. I sent a second e-mail. Same thing. They did send me an e-mail asking me to call the toll free customer service number (the one that had me on hold previously for over an hour). I did as they requested, and after another half hour spoke with another customer service representative who said I needed to talk to the District Manager. I was transferred, spoke with the District Manager who claimed to be terribly busy, and took my number and asked if he could call me back. Of course he never did call back. Luckily I paid for the hitch (they require pre-payment to order parts) with a credit card, so the return of my money will not be a problem. U-Haul's policy is that parts are not refundable, but in this case my credit card company will reverse the charges. My advice is if you decide to deal with this company USE A CREDIT CARD. Do not pay cash. It would be your only recourse if this is an example of how they do business.