Hawkeye Manufacturing Inc. Informative - Faulty discharge jets - Mercury Sierra 400 gallon Spa
Mercury Sierra 400 gallon Spa
ALOHA POOLS PADUCAH, KENTUCKY -- I purchased 2005 Hawkeye Mercury Spa in October of 2005 when we were adding a deck to our house. We were able to get into the spa in December of 2005 and within six months we were having jets that would not stay in the orifice that holds them. We started trying to work with the dealer and get replacements since these Spas are supposed to have a five year warranty - ONE of the selling features that sold us! As of today we have received no jets and our dealer told me today Hawkeye would not return his calls. I have 12 jet orifices I have give to Aloha without a jet in them and another six that are closed due to the defect. Each jet is made from a molded plastic and and has two tabs exactly opposite of each other that hold them in the orifice. One each of these that failed the tabs are either broke or cracked. An apparent issue with their molder and the temp it was cast at or a reaction with the bromide, which is recommended by the OEM to use. The key is that there are also jets near the intakes which are molded with a whiter plactic and shaped separately, and are perfect! Not defects, no flaws. no cracks, no breakage and work perfectly. The faulty jets are an opaque colored and are shaped differently, a definite design difference. Why different jets? Why are they not consistent?
Do not buy this spa, they nor their dealer is responsible to aftermarket issues, and if you are going to invest 6K in a spa make sure you research the company and their reputation!