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Hawkeye Manufacturing Inc. Informative - Faulty discharge jets - Mercury Sierra 400 gallon Spa
Mercury Sierra 400 gallon Spa
ALOHA POOLS PADUCAH, KENTUCKY -- I purchased 2005 Hawkeye Mercury Spa in October of 2005 when we were adding a deck to our house. We were able to get into the spa in December of 2005 and within six months we were having jets that would not stay in the orifice that holds them. We started trying to work with the dealer and get replacements since these Spas are supposed to have a five year warranty - ONE of the selling features that sold us! As of today we have received no jets and our dealer told me today Hawkeye would not return his calls. I have 12 jet orifices I have give to Aloha without a jet in them and another six that are closed due to the defect. Each jet is made from a molded plastic and and has two tabs exactly opposite of each other that hold them in the orifice. One each of these that failed the tabs are either broke or cracked. An apparent issue with their molder and the temp it was cast at or a reaction with the bromide, which is recommended by the OEM to use. The key is that there are also jets near the intakes which are molded with a whiter plactic and shaped separately, and are perfect! Not defects, no flaws. no cracks, no breakage and work perfectly. The faulty jets are an opaque colored and are shaped differently, a definite design difference. Why different jets? Why are they not consistent?
Do not buy this spa, they nor their dealer is responsible to aftermarket issues, and if you are going to invest 6K in a spa make sure you research the company and their reputation!
Do not buy this spa, they nor their dealer is responsible to aftermarket issues, and if you are going to invest 6K in a spa make sure you research the company and their reputation!
Comments:
Posted by shawnp80 on 2007-06-26:
You shouldn't stick the jets in orifices.
Posted by ealeyj on 2007-06-26:
do you have a suggestion?
Posted by hotmilk400 on 2007-08-30:
DONT BUY ANYTHING FROM HAWKEYE SPAS. OUR HOTTUB BROKE IN 1 YEAR AND THEY WONT STAND BEHIND WARRINTY!! THEY SAID THEY WOULD FIX IT, BUT IT HAS BEEN OVER 3 MONTHS, AND THEY WONT DO ANYTHING ABOUT IT!!! WE ARE GETTING A LAWER!!!!
After 7 weeks, they said there was NO warrenty now. but there is a 3 year warrenty
WE are currently filing a complaint with the consumer protection agency and the better business bureau. WOULD NEVER HAVE PURCHASED FROM THEM IF WE HAD KNOWN THEY WERE NOT AN HONEST BUSINESS
After 7 weeks, they said there was NO warrenty now. but there is a 3 year warrenty
WE are currently filing a complaint with the consumer protection agency and the better business bureau. WOULD NEVER HAVE PURCHASED FROM THEM IF WE HAD KNOWN THEY WERE NOT AN HONEST BUSINESS
Posted by RTS on 2007-12-13:
I had the same problem with my Hawkeye tub, but the problen was with me, and not the tub, or Hawkeye. You have let the water chemistry get out of wack...most likely the PH, and it attacked the plastic. Hawkeye replaced all of my "Bad" jets the first time, explaining what had happened, and what I should be doing. After about 5 years it happened again....shame on me. They aren't that expensive, I replaced all of them for around $90.00. Pay attention to your water.
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