Comcast Corporation Complaint - DVR Installation - Customer Service
SOUTH RIVER, NEW JERSEY -- Once again the great customer service at Comcast strikes. Got a call last week, Comcast wanted to install a free DVR for me. Made the appointment for 6/25 1300 - 1700 per CR. Monday comes and no installer at 1530 hrs. Called to check when he would be here and was told appointment was for 6/26 from 1300 to 1500 hrs. I told them I wrote date and time in 2 separate places and it was for 6/25 not 6/26. I then made the BIG mistake of saying OK, I will wait until Tues, 6/26 at 1300. Tuesday comes. At 1500 call Comcast Customer service to ask where installer is. Daryell says " Installers are running late". He then asked if I could give the installer until 1530, another 1/2 hr or so. I asked him how installer can be at my house in 1/2 hr when you told me he was running late. Daryell said "I never told you that". I then blew my top. I waited 4 hrs on Monday and now 3 hrs today and he calls me a liar? What crummy service. I asked for a manager. Of course I get put on hold. Someone picks up phone and I can hear activity, but no one is on the other end. My other line rings and it is the installer. It is now 1515 or 0315 pm. He says he cannot find my house and ask what # it is? I ask him if he can read English because he sure can't speak it as I could just about understand him. I asked him if he had my # on the order and he says he can't find house. There are 2 houses on one side of the street and 8 house on my side. I have a large house # on the door in bright brass. There is a large rock next to driveway with house # painted on it. And this jerk can't find the house? So much for Comcast installers, about a step up from rocks as far as intelligence goes. I get a supervisor, Tracy who listens to my problem and then has the nerve to ask me what day they can come and install DVR. I tell her 6/27 at 1300. She says that time is not available. WHAT A BUNCH OF CRAP! Without a doubt the worst customer service I have ever run into. I waste 7+ hrs waiting for them, they can't find the house on a street that is 1 city block long and has a total of 9 or so houses on both sides on the street and they tell me they can't do it when I can be there? I will be going to Verizon and Fios as soon as I can. I will never again put up with the crappy customer service which Comcast is so famous for.