Sprint PCS Complaint - Billing and lying customer service
OMG, where do I start?! I have been with Sprint from 2000-2002 and then 2003-current. In April I transfered over my boyfriend's line to my account. This was free, he is a Sprint customer as well. The systems were down in the store so I had to call Sprint as well as order the new phones we were purchasing over the phone. When I did so, I got the 550 min. family pack with $5 per line for 300 text messaging. In total before taxes $69.99. Nothing more. I then ordered new phones for each of us, he got his $150 rebate and I was told I get my phone free for taking a new family plan. As I was ordering it, the sales rep. asked me if this phone was for the line ending in 5477, yes to that question like 3 times. Everything was set and it showed up online as 2 lines, family plan for 59.99 with $5 per line on texts.
3 days later, we get our phones. I call to activate them and they couldn't do mine, saying something about the systems refreshing or upgrading or whatever terminology they used. I was told to call back in 1 hour, in which I did, and come to find out that the phone is programmed to another number. They added a 3rd line to my account WITHOUT my permission and didn't inform me about it. Then they charged me full price for the phone AFTER it was offered to me for free. I was on the phone for 2 hours and all they could give me was a $75 rebate and a $25 credit for the inconvienence. $100 in total, and I paid $32.09 for the phone itself. Listen to this, this was supposed to be applied to May's bill, it was applied the the $100 balance I had previously that I thought I paid. I was $22 and change in credit BEFORE my bill posted through in May. My May's bill was $566.31! I understood I went over my mins. but not that much and same with the texts. Then they prorated my texts, so I never got the full 300 and I was NEVER told they were going to do that. So after I spoke to about 2-3 reps. I was told that I would have the late fee waived and be given a $100 credit towards June's bill as long as I kept my bill under $180. I had a balance of $166 and change and when June's bill came in, I was charged $364.55. Now they won't waive the $100 like I was tld, and even after waiting 2-3 hours, it doesn't matter. I have made my reports to the FCC, FTC, and Better Business Bureau. But Sprint is making out to be a liar. Like I would really waste 2-3 hours of my time to lie about some credit that never exsisted. I just think how funny it is that the note was never made on the account. I even took the name down of the rep. and his id #. go figure. But yeah, Sprint is the worst and they LOVE to RIP YOU OFF!