Hotels.com Informative - Hotels.com SUCKS!! - Booking & Customer Service
Hotels.com SUCKS! I was in LA at a convention the weekend of June 22nd (Erotica convention) and booked a room that was supposed to have 2 Queen beds AND a Queen Size Sofa Bed. The hotel doesn't even have that type of room! That's false advertising by Hotels.com! Although only 2 of us were staying in the room, I had a make-up artist and 4 hot porn chicks coming to get body painted on Saturday morning. The room had a King bed and a little 2 seat love seat! Bull! So I call Hotels.com and they tell me they don't guarantee room types. What the hell? Then I could've just called the damn hotel directly instead of booking through them! That's some bull***t! And the guy had the nerve to ask me, "If only two people are staying, what's the big deal about not having the Queen size sofa bed?"
FIRST OF ALL - that's what the hell you advertised and that's what the hell I booked! So whether you feel I need it or not or you're wondering if someone is going to stay there on the sofa bed or not really is besides the point! The real question is, why are you advertising a type of room that doesn't exist and then tell me you don't guarantee room types. I guess not when you make up false room descriptions!!
To go on, on top of spending the next 2 hours looking for a new location, missing out on an entire day of Erotica to deal with this bull, because it was after 5pm and the event was only 4p-11p on Saturday (and I spent $10,000 for booth space!), Hotels.com only wanted to refund me $25 of a $300+ reservation! Said there is a one-night rate fee for canceling. I didn't CANCEL! I was falsely advertised to! It took me 5 days of calling and yelling at supervisors for them to finally issue a full credit.
No way they get to keep $275 for not doing sh*t when I had to go spend $400 elsewhere to get the space I needed at a different hotel. They suck and I'll NEVER use them again! And the hotel wasn't all that either. "Historic" in San Francisco means old but plush, the Mayfair was just old. The water ran brown when you first turn it on in the bathroom! And people reside there so there were junky cars in the garage and some of the residents eye balling me in the lobby didn't look much better. F*kg Hotels.com. NEVER AGAIN!