Time Masters Complaint - Poor service - Watch repair
AUSTIN, UTAH -- My husband took my wonderful Tissot watch, that I have owned for many years, to have the battery replaced by Time Masters on Anderson Mill Rd. in Austin, TX, on 6/12/07. I wore another watch until I put the Tissot on, on 6/25/07, and noticed the back was missing, exposing all of the working parts. I returned it on 6/26/07. The woman at the front desk asked what I "...had been doing between now and the 12th...", disappeared to the back, and the repairman (owner?) appeared. He told me that I would have to send it to Tissot to get a new back. I asked him why I would have to do that when the watch was just here for a new battery and, obviously, the back wasn't put back on correctly to have just fallen off. He claimed that the back fell off and "someone" tried to cram it back on because the gasket was shoved back down into the watch. After many exchanges, I finally understood that he was accusing "someone" (that would be either me or my husband) of losing the back and it was not his problem. I then asserted that the fact that the back was missing means that it was not put on correctly in the first place and in all the years of owning the watch, the back never "fell off" before. He continued to claim that the watch was dropped "or something" and the back fell off because he's been repairing watches for years and wouldn't have put the back on incorrectly. He finally told the woman to send the watch back to Tissot and charge me 1/2 of what they would charge. I said "Thank you." Then he said, "But, only on the condition that you NEVER bring any business back to this store again!" I took the watch back and said that "I was not going to stand here and be insulted." and, that "I will tell everyone I know about this treatment." and left the shop with him shouting "GOOD! YOU JUST DO THAT!" So, here I am telling everyone who would use Time Masters and I'm doing it with his blessing. I should not have been expected to be charged anything in the first place - a Tissot watch back doesn't just "fall off" right after a battery has been replaced. Also, it has since occured to me that the woman (wife?) at the front desk has always been the one who changed batteries when I've gone in there in the past (my husband said he did not see who replaced the Tissot battery - he was browsing the store while it was being done.) Bottom line: if the repairguy is so skilled that he would never replace the back by cramming it down over the gasket, she obviously did and chose not to admit it while I was there. Either way, Time Masters should have graciously admitted their fault and fixed the problem rather than accuse "someone" of losing the back and cramming it back on. Public, you've been warned.