Hughes Network Systems Complaint - Direcway total rip-off

Review by Anonymous on 2002-06-20
MONTVILLE, OHIO -- I purchased the Direcway Two-way Satellite Internet system. After paying $500.00 for the dish, it was installed on my roof. The speed is pitiful- usually between 10 and 70k, a few times 110K- never higher. I have been billed for $67.00/month for a total rip-off. I called for a refund and they billed me another $100.00 for the installation. They will not refund me for the Dish. They TOTALLY suck, never seen a worse rip-off in my whole life.
Comments:1 Replies - Latest reply on 2004-08-05
Posted by rayezer on 2004-08-05:
Same thing happened to me, except I stopped payment on the $500, they never got a penny. To boot, they sent me boxes to return the items, and then when I refused to removed the "professionally installed" product from my own roof, they told me they never authorized a return (even though I had an RMA) and refused to accept the return. The equipment is still on my roof, I haven't heard from them in months! But yes! their service (both products and customer service) suck!

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