Carr's Honda Complaint - Buyer Beware

Review by pulsamsara on 2007-06-27
CHICAGO, ILLINOIS -- Beware ! Beware ! Beware !
From one consumer to the next... I wish I had trusted my first instinct (and the negative reviews I saw posted). This place is incredibly horrible to deal with. They are like dealing with scam artists disguised as a reputable dealership. We waited over a month to not receive our car... they said it came in wrong but they had something similar... when we offered to purchase that one and tried to get it insured they had no VIN # to release to the insurance company - Mark the "salesperson" stated that it was not Carr's Honda policy to release VIN #'s to insurance companies. This was the first time my insurance agent had heard that in 11 years of experience. In the mean time my insurance agent overhears the Carr's Honda sales department woman discussing with Mark that the car slated for us had been sold ! You could 'chalk this up' to just a bad salesperson - Mark (and he really is) - but Carr's Honda as a whole is completely unresponsive when you try to reach someone else to remedy the situation. If the dealership backs the actions of salespeople like mark...then they are equally culpable and completely ineffective in dealing with the customer. Even if this dealership is convenient for you - please avoid it at all cost - in my and many other people's experiences you will wish that you had. Very poor dealership ... and a black-eye on Honda's good reputation.
Comments:3 Replies - Latest reply on 2007-06-27
Posted by poppapia on 2007-06-27:
The VIN would have been on your purchase agreement; why didn't you give it to your insurance agent? (Yes, it's VIN, not VIN #).
Posted by Pomona Guy on 2007-06-27:
Chicago is a big city. Why wait for a car, go to another dealer. Geez.
Posted by rhondam718732 on 2007-06-27:
Exactly Pomona Guy...I can't believe all these posts about people putting down deposits and full payments then waiting days/weeks a month for their car. INSANITY! If you can't drive that car home that day forget it. As a consumer you have to protect yourself from these types of practices by not being an easy target.

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