Priceline.com Complaint - Cancellation Policies AND Travel Insurance
In early May, I made a reservation through Priceline.com for the 4th of July week at Myrtle Beach, SC. I also purchased the "Travel Insurance" posted on their site, stating that you would only be charged for the "Travel Insurance" provided that you cancelled your reservation at least 30 days before the day of check-in. I called in late May to cancel, due to my husbands work-place cancellation ALL vacations scheduled until December of 2007. I was informed by a service representative of Priceline.come that ALL trips are non-cancelable, non-refundable, and non-changeable. I asked why they even bother having the "Travel Insurance", if they are not going to honor the terms and conditions of that policy. To this, the customer service rep. had no reply. I will NEVER again use Priceline.com to reserve a trip, and I urge others to do the same.