Priceline.com Complaint - Cancellation Policies AND Travel Insurance - Travel Reservations

Posted by rhondam718732 on 2007-06-27:

90% of the time when a complaint like this is posted, it ends up being inaccurate. Unfortunately for you, this is one of those cases. I went to priceline.com and searched for "travel insurance" in their help section. Immeditaely a complete and very organized screen came up explaining exactly what reasons were valid for cancelling, refunds and/or changing in great detail. This is direct wording from their site: "With travel insurance provided by American Home Assurance Company, if you have to cancel or interrupt your trip for a covered reason, the cost of your reservation will be reimbursed. Some examples of covered emergencies include illness, injury or death of yourself, traveling companions and/or immediate family members. For a complete list of covered emergencies, see our Description of Coverage. Travel Insurance does not protect you in the event of unforeseen business or personal obligations, changes in your travel plans after your offer is accepted or dissatisfaction with your itinerary."

Your request for cancellation is NOT covered and it couldn't be more clear.

Posted by Ponie on 2007-06-27:

Thanks for the good PI work, rhondam. This goes back to the usual 'read the fine print' we're always warned of. But in this case, it wasn't very 'fine' since you were able to easily locate it.

Posted by poppapia on 2007-06-27:

But it's never the consumers fault is it? Good work, rhondam.

Posted by steve on 2011-06-12:

I currently booked a hotel for a trip wife is pregnant and sick cant make the trip. She has had alot of complications. I bought insurance and they told me they woudld cancel my hotel for $25 a day. They gave me the insurance company still dealing with them what a joke. This company should be investigated for insurance fraud. Stating for nay reason of sick ect you cancel and get 100% refund.

Posted by Trix on 2012-12-22:

don't ever use Priceline.com. They are a complete rip off. The cancellation information is not provided until after the payment is made. if you change a date, you are pretty much SOL. but they are going to refund my money. And after that, I will never use their services again.

Posted by big mike on 2013-03-26:

I ask for a.hotel in Bradenton booked it to find out later that day that it was further away from where I needed it like 80 miles further south . Then I called to cancel and they told me no I told them it was to far away from where my daughter was playing in her softball tournament they said there was non closer and would not refund my money I will nevwe ever use price line again what a rip off . Then I called around the area and found one and it was cheaper and only 10 minutes from where my daughter was playing her game at . They we're so disrespectful I can not even give them a rating not even a one star that has to tell you something.

Posted by mike on 2013-04-04:

iwould not reccomnd priceline to anybody ripped off

Posted by Karen on 2013-05-17:

I booked a flight thru Priceline at the end of March, purchased Travel Insurance as well, in case anything came up. What a waste of time and money!! My trip was cancelled, Priceline refused to help me and the Travel insurance told me the only way I was eligible for a refund was if I was dead, was injured on my way to the airport, lost my job, etc... Since none of these applied, I get nothing. I had to call the Airline myself to cancel the flight (after 4 calls to the Travel Insurance and to Priceline). I now have a credit with the airline (cuz they don't refund when tickets are bought thru Priceline), plus I have to use it within the next 10 months, pay an addt $150 change flight fee, which is normal, and also a $50 re-issue fee. I WILL NEVER USE PRICELINE AGAIN. It's more stress and aggrivation than it's worth.