Verzion Telephone Service Complaint - Time it takes for repair service to fix when telephone goes out
SPOTSYLVANIA, VIRGINIA -- When my telephone went out because of a storm i call to let them know which was on a Friday. They inform me they could not come out till the following Friday that was that was as soon as they could come out to fix outside line. I asked to speak to a superviser so maybe I could service back on faster. I am a widow and live by self in the county. They said they would have one call me back on my cellur which glad had what about people who don't have one? They never call back. Call back quite a few times no response from supervisor. Findly Friday came still no service they told me they had been out and fix the line I inform they had not and was seen further down the road at someone elses house not mine.They check and found my line was still not working.Them told me it would the Following would be the soones they could come out.ONE OF THE THINGS THAT MAKES ME MAD IT WAS THEIR MISTAKE ANDI WAS PAYING FOR IT. Thur. came no phone called said storm had knocked out alot of phones in area on Wednesday would be out Fri. which now made two weeks without phone.Friday came no phone call agin said would be out before 12:00 PM on Saturday. NOPE didn't show. They said it would now BE TUESDAY. Well after 2WEEKS AND 4DAYS FINDLY GOT SERVICE. THEY ARE GOING TO TAKE OFF TIME HAD NO PHONE AND $10.00 OFF MY BILL FOR NEXT 6MONTHS and a bunch of I'M SORRY FOR YOUR INCONVINCE. I heard of people who have had service one day and out for now 5weeks. I have been with this company for and very long time always paid my bill. I can't understand them they are a big company BUT IF I HAD TO RATE THEM ON PERFORMANCE ON REPAIR SERVICE 1-10 IT WOULD BE 0. Sorry they need to something about this problem did they foeget about the little poeple who made them a big company.
Thank You For Listening God Bless
A DISSATFIED PERSON WITH