Medco Health Complaint - Medco - Awful Customer Service and Policies
SAN DIEGO, CALIFORNIA -- My first experience with Medco has been nothing but unpleasant. I wish that I had read all of the reviews out there before I made the decision to utilize medco's mail-in prescription services.
My doctor wrote my birth control prescription and I mailed it into Medco along with all the correct forms. I waited over 3 weeks for the prescription. I checked the status of the order online as well as called in to medco in search of a delivery date. The prescription was delivered 5 days later than the stated date. In the mean time, I had to go to the local pharmacy in order to receive a one month prescription because I was out of my birth control and they had to deal with medco via phone to have permission to give me the prescription.
When my prescription did arrive in the mail it was completely incorrect. I called customer service and they were absolutely AWEFUL! After a lot of searching he came back on the line to tell me that Medco was not responsible if the prescription was incorrect. My doctor had not written "brand only" next to the prescription so they chose to give me the generic brand of the drug. I asked if I could speak with his supervisor and after being put on hold for ten minutes I hung up and called back to get someone different. This gentleman was at least more understanding, but still could not help the situation. He called the pharmacist and had the pharmacist speak with me. The pharmacist stated the same answer...no "brand only" written on the prescription. I asked her how she, as a pharmacist, could change someone's birth control prescription without the person's, or their doctor's, permission.
Bottom line...I have to pay for three months worth of a prescription that I will never use AND I am STILL waiting for the correct prescription in the mail (over a week and counting thus far). Medco should think about either taking responsibility for issues like this or notify the doctor/patient of these policies (IN LARGE PRINT or VIA PHONE). We'll see if I stick with using Medco's mail-order method after this experience. AND, I've talked with others who have had nightmares with mail-ordering prescriptions.