Year Round Tomatoes Complaint - Home Grown Tomatoes
I saw a commercial for this item and it sounded good so I got on their web site www.yearroundtomatoes.com and placed and order for the product. While I was placing the order a popup appeared trying to sell me a monthly service and I typed no but it still kept coming back up even when I typed to it not to do it anymore. I then quit the program and was so frustrated by the stupid popup that I called the 800 number to cancel my order which I did by talking to a rep named Britney. I then informed my Discovercard to not accept charges from this company. Low and behold I just received the product from the company but they used a different name for discovercard. I called the company up and told them that I canceled the product and talked to someone named Britney and they told me that there was no one at their location with that name even though I wrote down the persons name when I canceled the order and asked the person their name. I then asked them how to return the product for a full refund. I then found out that I would only get back the amount of the product ($34) and would have to eat the price of the shipping and handling from them ($14) and the price to ship it back to them ($7) which would total out to be more than half of the item itself. I canceled the order and have the phone records that show that I called the company and also the Discovercard request to cancel the charges. The company rep was very rude and could not help me out, so I am being forced to dispute the charges with my credit card and hopefully not have to deal with this company again. Be careful if you ever order from this company because if you cancel an order they probably will give you a false name when you cancel an order so that they can still send it out to you and get the commission for the product.