[X]
Feedburner count

Lightingbygregory.com Complaint - Unwillingness to provide service

Review by mwb5 on 2007-06-28
I ordered a ceiling fan from this company, who immediateley put the charge through on my card. After making several inquiries by phone and e-mail (very difficult to do through their site) regarding when I could expect delivery, with absolutely no response, I finally connected with a "customer service" rep to attempt to cancel the long-awaited order. He advised that the only way I could cancel the order was by e-mail. I attempted that several times over several days (again no response), only to receive an e-mail that it would ship "over the next several days". I again sent an e-mail requesting cancellation to be met with "we never received any communication from you" and "there is a 25% restocking fee for cancelled orders".

STEER CLEAR OF THIS COMPANY...LOUSY CUSTOMER SERVICE AND UNFAIR PRACTICES!
Comments:2 Replies - Latest reply on 2007-06-28
Posted by rhondam718732 on 2007-06-28:
How long was it from when you ordered to when they sent an email announcing the delivery?
Posted by heaven17 on 2007-06-28:
"I ordered a ceiling fan from this company, who immediateley put the charge through on my card."

I see so many people say this. Do you expect the company to wait a month or two before doing the charge? I don't get it.

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.